These barriers relate to the listeners mind set. Typical mind sets of listeners include not paying attention
or daydreaming. The listener generally exhibits resistance toward the sender and/or the message. Listener
resistance can also be characterized as uneasy communication, perhaps even confrontational
communication.
Examples of listener barriers include:
1. Listener jumps to conclusions.
2. Listeners tend to see and hear what they want to see and hear. This usually means they listen to
that which seems to agree with their own preconceived ideas
3. Listeners tend to reject any message that contradicts their beliefs and assumptions.
4. Listeners may have emotional problems that cause their minds to be preoccupied.
5. Listeners do not ask questions to clarify when they do not understand a point. They tend to fill in
with their own ideas.
Listener barriers that arise in situations where communication is taking place for the first time usually
happen by surprise after the exchange process starts. In situations such as disciplinary reviews, accidentreviews or review of inadequate performance, the receiver may feel resistance at the start of the exchange
process.
The title Listener Barrier fixes ownership of this barrier with the listener. Even so, it is the sender’s
responsibility to achieve understanding and therefore, the sender’s responsibility to recognize and take
action to overcome these barriers. Because the ownership of this barrier is with the listener, there tends to
be reluctance by the sender and receiver (listener) to deal with (neutralize) this barrier.
Following are some reasons:
- Sender may not discover listener resistance.
- Sender may be aware of listener resistance, but not know what to do about it.
- Sender may dislike or be disliked by the receiver.
- Sender may be aware of their resistance and not want to do anything about it.
- Listener feels resistance and does not understand why.
No matter what the cause of listener resistance or the reluctance to overcome it, it is necessary to
neutralize listener resistance to achieve commitment.
or daydreaming. The listener generally exhibits resistance toward the sender and/or the message. Listener
resistance can also be characterized as uneasy communication, perhaps even confrontational
communication.
Examples of listener barriers include:
1. Listener jumps to conclusions.
2. Listeners tend to see and hear what they want to see and hear. This usually means they listen to
that which seems to agree with their own preconceived ideas
3. Listeners tend to reject any message that contradicts their beliefs and assumptions.
4. Listeners may have emotional problems that cause their minds to be preoccupied.
5. Listeners do not ask questions to clarify when they do not understand a point. They tend to fill in
with their own ideas.
Listener barriers that arise in situations where communication is taking place for the first time usually
happen by surprise after the exchange process starts. In situations such as disciplinary reviews, accidentreviews or review of inadequate performance, the receiver may feel resistance at the start of the exchange
process.
The title Listener Barrier fixes ownership of this barrier with the listener. Even so, it is the sender’s
responsibility to achieve understanding and therefore, the sender’s responsibility to recognize and take
action to overcome these barriers. Because the ownership of this barrier is with the listener, there tends to
be reluctance by the sender and receiver (listener) to deal with (neutralize) this barrier.
Following are some reasons:
- Sender may not discover listener resistance.
- Sender may be aware of listener resistance, but not know what to do about it.
- Sender may dislike or be disliked by the receiver.
- Sender may be aware of their resistance and not want to do anything about it.
- Listener feels resistance and does not understand why.
No matter what the cause of listener resistance or the reluctance to overcome it, it is necessary to
neutralize listener resistance to achieve commitment.
Good note please
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